GENERAL TERMS AND CONDITIONS
All bookings/reservations under this agreement shall be subject to the following terms and conditions:
1.1 The guest must be at least 18 years of age to successfully place a booking at Madi a Thavha Mountain Lodge.
1.2 The maximum number of staying guests per room is illustrated in the room occupancy details on the website and as such cannot be excided without prior authorisation buy us should the circumstances permit and if such is permitted prices are due to increase.
1,3 If the person making the reservations/bookings is not the guest taking up the occupation, the person making the reservations/booking may be held responsible for cancellation, non-arrival and damages as set-out within.
1.4 Only the guest(s) and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission requiring prior authorisation before the visit.
2.1 When booking accommodation or making reservations for activities, a guest can choose between all valid and published prices.
2.2 Accommodation prices depend on the type of accommodation unit, date of stay, length of stay, number of guests, payment and cancellation conditions and additional services.
2.3 In addition to the basic bed and breakfast service, Madi a Thavha Mountain Lodge has special offers in the form of service packages according to a special promotion price list.
2.4 The valid price of the service is stated in the offer received via e-mail.
2.5 Contracted services may not be combined with other promotional offers or packages, unless otherwise agreed.
2.6 In case of any changes or deviations from the reserved services, regular prices will be charged.
2.7 For services that have not been used, a refund is not possible.
2.8 All types of special services that are not included in the price are paid by the guest and he/she is obliged to order them when making a reservation or on request on the spot.
- FOREIGN EXCHANGE
- Guest(s) are obliged to comply with applicable foreign exchange and customs regulations, as well as laws and other subordinate legislations of the Republic of South Africa
3.2. Prices in other currencies are informative, and the rand equivalent is calculated according to the middle exchange rate of the South African Reserve Bank on the day of payment.
- To secure any booking we require a deposit to be paid in advance, this deposit amount is 50% of the full price.
4.2 Deposit payments must be ‘cleared funds’ before a booking can be confirmed.
4.3 Deposits are only refundable under the conditions set-out here within.
4.4 Payments can be made online, EFT, direct deposit into our bank account or cash at our premises.
4.5 Cheques are expressly not permitted.
4.6 Upon checking-in guest(s) should insure that the full settlement price has been paid.
- PEACE AND ORDER
5.1 All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times.
5.2 We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
5.3 No noise policy after 22h00 and 08h00 unless it is an event expressly catered for and our prior consent was obtained in this instance.
- CHECK-IN & OUT
Guests must check-in and check-out by the times stated below;
- Check-in by: 14:00pm and before 19:00pm on day of arrival
- Check-out by: 11:00am on day of departure
- Guest who wish to cancel a booking should contact us as soon as possible.
- Deposits already paid are only returned in accordance with the following conditions;
- Cancellation between 0 to 7 days prior arrival – 100% Deposit is forfeited;
- Cancellations between 8 to 14 days prior arrival – 75% deposit is forfeited;
- Cancellations between 15 to 21 days prior arrival – 50% deposit is forfeited;
- Cancellations between 22 to 28 days prior arrival – 25% deposit is forfeited; and
- Cancellation in access of 28 days prior arrival incur 5% forfeiture for administration fees to cover bank charges.
- Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due.
All the above temporarily revised cancellation terms are in place exclusively for the following COVID-19 qualifying conditions:
- The government of South Africa has closed its borders to the traveller’s country of origin or any transit countries.
- The government of the traveller’s country of residence has closed its borders to all but essential travel.
- International flights are cancelled, with no alternative routing available to fly to South Africa.
- The government of the traveller’s country of residence has issued an official travel warning or restricts travel in a way that it excludes the travellers from any travel insurance protection.
- A mandatory quarantine period is imposed by the government of South Africa, or on return to the traveller’s country of residence.
- The traveller tests positive for COVID-19 within 48hours before departure and is therefore restricted from travelling. Supporting documentation is required to verify the condition.
- If the traveller has contracted COVID-19 and is in quarantine or in medical treatment 48 hours prior to travel. Supporting documentation is required to verify the condition.
(The above qualifying conditions also applies to other airborne illnesses considering the evolution of COVID19)
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
8.1 Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the Health Act.
8.2 Smoking or sniffing of illegal substances is expressly not permitted on our property and a fine of no less than R1500 will be imposed and a criminal case opened against you.
Guest(s) should be aware that pets are expressly not permitted on our property unless in the circumstance which a guest requires the assistance of a service dog.
Parking is provided on site and by proceeding with the booking the guest(s) accept that they are parking at their own risk and Madi a Thavha shall not be held liable to any damages to the guest(s) motor vehicle or property therein.
- ADDITIONAL SERVICES
11.1 Madi a Thavha Mountain Lodge also offers guest (s) to use additional services.
11.2 Payment for additional services is made under the contract with Madi a Thavha Mountain Lodge and in accordance to a valid price list so provided.
11.3 Madi a Thavha Mountain Lodge assumes no responsibility for additional services provided through other service providers and if the guest(s) wish to use additional services, they must be announced in advance at the reception or when booking.
- LEGAL QUERIES AND COMPLAINTS
12.1 Should you believe that we have not adhere to the policies of the lodge, please contact us so that we may pursue the matter to a satisfactory conclusion with reasonable and comically permissible parameters
12.2 The guest is obliged to submit a written complaint no later than 3 days after check-out from our lodge.
12.3 If the guest files a written complaint after that deadline, the guest(s) are required to comply with applicable foreign exchange and customs regulations, as well as laws and other subordinate legislations of the Republic of South Africa and is not obliged to take such a complaint into account.
12.4 While the guest complaint procedure lasts, the guest irrevocably waives the mediation of any other person, arbitration of any other institution, initiating court proceedings, as well as providing information to the media or reviews on online portals.
12.5 The amount of the fee upon the guest’s complaint can reach the maximum amount of the complaint-related part of the services, and cannot include the already used services, nor the entire amount of the arrangement.
12.6 Guest(s) will endeavour to resolve disputes amicably, otherwise they agree on the jurisdiction of the court according to the seat of a Magistrate Court where we are situated.
12.7 It is in the guest’s interest to try resolving all complaints immediately at the Hotel reception.
12.8 In addition to the above, the guest can send a complaint to: firstname.lastname@example.org and will shall immediately or soon thereafter receive confirmation receipt of the complaint.
- WHOLE AGREEMENT
13.1 This agreement constitutes the whole agreement between the parties and no warranties or representations, whether express or implied not stated herein shall be binding on the parties.
13.2 No agreement at variance with the terms and conditions herein shall be binding on the parties unless reduced to writing and signed by or on behalf of the parties by duly authorized persons.
13.3 This agreement shall be governed by the Laws of the Republic of South Africa. In the event of the we have to institute legal proceedings against the guest(s) in terms of this Agreement, the guest(s) agree to pay the Madi a Thavha Mountain Lodge all costs incurred in respect of such action on a scale as between attorney and own client including collection commission.
13.4 These terms and conditions apply mutatis mutandis not only to any future contract(s) between Madi a Thavha Mountain Lodge and the Guest(s) for accommodation and services, but also to the agreement between the Hotel and the Customer in terms of which a credit facility is granted to the Customer by the Hotel.
Cancellations due to the fear of contracting COVID-19 will not constitute legitimate grounds for waiver of cancellation fees. Should the cancellation policies mentioned above not be met, our standard T’s & C’s will apply.
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Madi a Thavha Mountain Lodge, its Directors, Employees, Representatives and Agents, are not liable for any loss or damage whatsoever to any user howsoever arising.
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